AI Customer Support Agent
Reducing Support Costs by 60% with Generative AI
Overview
TechSaaS Inc. was facing overwhelmed support channels with a 48-hour response time average. They needed a solution to handle repetitive queries automatically while maintaining a human-like tone.
The Challenge
The existing rule-based chatbot was rigid and frustrated users. The company needed an AI that could understand context, query their internal knowledge base (Notion & Jira), and perform actions like resetting passwords or checking order status.
The Solution
We built a custom AI agent using OpenAI's GPT-4o, integrated with Pinecone for vector search over their documentation. We used LangChain to orchestrate tools that allowed the AI to interact with their backend API securely.
The Results
The new agent now handles 60% of all incoming tickets without human intervention. Support costs dropped significantly, and the team can now focus on complex issues.
Client
TechSaaS Inc.
Timeline
6 Weeks
Services
Full-Stack & AI
Tech Stack
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